Refund Policy

For one-time programs (like the Discovery Session or Transformation Program), you may request a refund within 7 days of purchase if services have not yet begun and no digital files have been delivered. Once a session is conducted or a document is delivered—even in part—that portion is not refundable.

Sessions already completed, digital transcripts, captions, or other materials already accessed or delivered are non-refundable. Automated transcript reviews are also non-refundable once the review has started.

If your package includes multiple sessions or hours of service and you have not used all hours, a partial refund may be considered for the unused portion—provided you request this within 30 days of the original purchase, and before any remaining sessions are delivered.

You may cancel your Monthly Partnership at any time via written notice through the Contact page. Cancellations take effect at the end of your current billing period. Fees already paid for the current month are non-refundable, but no further payments will be charged after cancellation.

If you need to reschedule, please give at least 24 hours notice. Missed sessions without notice may be considered delivered. I always strive to be flexible within reason.

If you are charged twice or experience an accidental payment, contact me immediately. Verified duplicate or erroneous charges will be fully refunded.

To request a refund, contact me using the details on the Contact page. Please include your name, purchase details, and reason for your request. I aim to respond within 3 business days.

Once approved, refunds are processed through Stripe. Most refunds appear on your statement within 5–10 business days, depending on your payment method.

If you believe there is a problem with your service, please contact me first. Disputing a charge through your bank (a chargeback) can significantly delay resolution. I am committed to resolving legitimate issues promptly and fairly.